SMS Regulation Changes
Register your Filevine Org phone numbers before September 15, 2021 to avoid having your text messages marked as spam.
How to register your Org Phone Numbers
- Read the full announcement below before submitting the form
- Carefully review the Tier Information section and select the tier that best suits your needs
- Submit your SMS preferences using the form
We respect your data. To see how we process and secure it, read our Privacy Policy
SMS Regulation Changes
Earlier this year, AT&T and T-Mobile increased regulations for SMS messages sent from an application. These changes help protect their customers from unwanted messages and spam.
However, this means that your text messages sent from Filevine could be marked as spam or may not be delivered. To prevent this from happening, AT&T and T-Mobile are requiring businesses sending SMS messages through Filevine to register their business’ use case.
Read more about these changes.
What you need to do next
Improving communication between you and your clients is our top priority. To prevent increased spam filtering, we will be registering your Org phone numbers on your behalf, but first, you will need to choose one of the following tiers below.
SMS Tier Information
SMS tiers are determined by the number of SMS messages you intend to send from Filevine. Filevine admins will need to choose one of the following tiers before September 15, 2021.
When you've decided on a tier preference that suites the needs of your Filevine Org, please submit your preferences using the form above.
Tier 1
Starter Registration
- Fewer than 3,000 messages per day
- Up to 5 numbers
- No cost
Tier 2
Standard Registration
- More than 3,000 messages per day
- Up to 5,000 numbers
- $99 per month
Q&A
What happens if I do not register my phone numbers?
If you do not register your phone numbers before September 30, 2021, you will begin to experience more delivery failures. Read more.
How do I find my Org phone numbers?
To find a list of your Org’s phone numbers, navigate to the ‘Advanced Tools’ section in Filevine and click ‘Manage Org Phone Numbers’. All of your Org’s phone numbers will be listed here.
Read more about managing your Org phone numbers.
