How One PI firm Saves Big Using Filevine and Arctrieval

The process of obtaining medical records is expensive and cumbersome for many law firms.

We talk all the time about how much of a nightmare medical records are,” said Charles Bennett. For the lawyers of his firm, tracking down medical records represented a major bottleneck in their work. Getting the right permissions, pestering healthcare facilities to release them, and jumping through bureaucratic hoops required the sustained attention of staff and lawyers.

To simplify the process, the firm contracted with a record retrieval company. But even after giving the company over $36,000 a year, they still faced major delays. Even worse, firm members often had to track down the records themselves. In the meantime, postponed and missing records made it harder to build the strongest case for their clients.

To simplify their case management process, the firm implemented Filevine. They also switched to Arctrieval to manage their medical record retrieval process. The result was a rapid improvement in workplace efficiency.

• Cut expenses for medical records requests by 90% and labor requirements by 80%.
• Deployed technology that does the work of two full-time staff members.
• Began receiving medical records “within days, as opposed to months.”