About Filevine
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Department
The Customers for Life department is home to product experts with deep technical understanding across a range of specialized expertise. The department is focused on critical initiatives including customer support, escalated technical problem-solving, customer education, and partner enablement.
Department: Customers for Life
Job Summary
Effective teachers who have a comprehension of and context for the situation of their learners. The trainers addressing customers' needs seek first to understand them and should have a bedside manner that provides relief to those who may have been frustrated for a long time. Trainers will work to meet customers where they are currently and ensure that they leave knowing how to effectively utilize the Filevine software. Comprehensive product knowledge across the Filevine family of products is a requirement.
Resposibilities:
- Play a lead role in issue remediation and convey unyielding accountability for assigned issues
- Work with your assigned Expert team to identify opportunities for better learning within customer issues, and provide training and content necessary to increase customer adoption and recognition of ARR
- Assist in creation of portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and present to wider Expert teams, Partners, Sales Engineering, etc.
- Create and adjust ongoing content to Filevine University given changes in best practice and features
- Maintain comprehensive product knowledge across the Filevine family of products
- Support other expert teams and expert roles as needed
- Occasional travel, as necessary
Qualifications:
- A Bachelor’s degree required
- 1-2 years of training experience or equivalent
- Assertive communicator that can provide recommendations and instill confidence
- Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities
- Quick learner of new technologies, self-motivated
- Driver of change for more impactful solutions and customer outcomes at a fast growing company
- Ability to lead critical conversations
- Ability to independently manage competing customer priorities and initiatives with limited structure